WOOCS 2.2.5

Returns & Exchanges

Buying online can make life easy but sometimes things don’t arrive quite as expected.
For this reason, Ecojunction complies with Australian Consumer Law.

Damaged Items:
If a package or product arrives damaged, please take a photo of the damage and email us within 7 days at trinaturebybenita@gmail.com and the item will be replaced.

Change of Mind:
If you change your mind about an item, we can accept returns as long as the product has not been used, the packaging is entire and there is no evidence tampering.
* please see conditions below.

Returning products are at the customers expense and responsibility until it is received by Ecojunction so please consider insurance or tracking on your return.

Please call or email us to obtain a return number.

Under consumer law you have 30 days from date of purchase to return an item.
We can offer you an exchange but please note that delivery fees will apply.

*Conditions for returns:
This excludes products that do not have a manufacturers seal, particularly body, skin, hair care products and cleaning products.

Sale Items:
Items purchased on sale cannot be returned for a refund or exchanged unless they are faulty.